IT Service Desk Technician - Level 2

Tampa, Florida, United States · Technical Operations


CIO Technology Solutions is a Technology Solutions Provider of cloud hosting, technology support, network security and compliance, and design and solution consulting. We are committed to providing best in class service to our clients as well as helping our people grow and reach their potential. We are a great place to call home because we embrace the “Work hard, Play Hard” philosophy and think of each other as family! We are always looking for and welcome the critical thinkers with strong analytical skills who are adaptable, have excellent communication skills, and are committed to continuous learning. If you are one of these people and you want to invest your future in us, we will invest in you! We offer an excellent benefits package as well as educational and career growth opportunities in a fast-paced but fun environment.

We’re currently seeking an experienced IT Service Desk Technician Level 2. The Level 2 role is responsible for resolving customer reported issues relating to workstations, peripherals, on-premise and cloud-hosted systems as well as performing software and hardware installations, making configuration changes, workstation and server upgrades, routine maintenance, license tracking, monitor customer networks and escalating critical network alarms to level 3 support. Must be able to perform in a highly dynamic environment autonomously or as a team to consistently provide best in class technical customer support to a wide variety of clients.

General Duties



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